Privacy Policy

We care about and value your privacy.

We never sell, rent or misuse your personal information.

We strive to maintain customer satisfaction all of the time.

You can feel assured and trust that you have invested in a quality product from a company that values customer satisfaction. We guarantee to represent our products accurately and fairly and to stand by our policies.

Our Privacy Policy was developed as an extension of our commitment to combine quality products and services with integrity in dealing with our customers.


We understand that there are many different reasons why one would want or need to buy a lace wig, and we will consult with you about your specific needs. Many wear lace wigs as a result of hair loss due to alopecia,hormonal changes, radiation treatment, illness, or stress, just to name a few. Others take advantage of the superior advantages of the fashion alternatives available with lace wigs: one can change styles without chemically processing or cuttings ones own hair, use lace wigs for protective styling to nourish hair and stimulate healthy hair growth, use as a transitional style between hair processing or use while growing out one's own natural hair texture. Whatever the case, with Kai's Dreamhair, you can reclaim your style and confidence with one of the most realistic looking lace wigs on the market.

Refund Policy

Due to the nature of the Human Hair business with it strict policies and guidelines....We cannot offer refunds on our products.

We gladly offer credit or exchange.

All exchanges must be returned within 4 days for full credit.

No exchanges after 4 days, no exceptions.

We offer exchanges on items received that are not as stated. (color, length, texture, etc. than otherwise stated.)

However, we do not exchange items that have been, washed, worn, conditioned, cut, colored, styled, glued, or damaged in anyway.

Free units cannot be used for credit or exchanges and are at the sole descretion of Kai's Dreamhair and its affiliates regarding changes or upgrades to units.

Deposits - All custom units must be paid in full upon completion dates of custom units. Kai's Dreamhair cannot hold custom units past 4 days. Kai's Dreamhair reserves the right to sell units if not picked up on custom units due date.

Please review Item carefully before deciding to exchange.

Please call or email if you have questions about an item received. 1-877-KAI-WIGS

Customers must use products recommended to ensure non tangling and maintenance of units.

No refunds on units in which other hair products are used other than Kai's Dreamhair recommended products.

Kai's Dreamhair hair technicians will examine units to determine how hair was treated if tangling or any other condition occurs.

No refunds on custom color units. NO EXCEPTIONS.

All sales units are FINAL SALE.

We pride ourselves on our excellent customer service.

We truly value your business and want to insure that you make the best purchase.

We truly hope your shopping experience with us is a pleasurable experience!

Thank you for visiting Kai's Dreamhair! Please visit us again!

Kai's Dreamhair
Premium Lace Wigs
Malibu - La Jolla, CA
1-877-KAI-WIGS